Crafted Calm | Timeless & Comfortable Clothing by OONNAT – Page 2

Frequently asked questions

No. Our pieces are made in limited quantities. This allows us to pay attention to detail, maintain fabric quality, and avoid unnecessary excess.

We offer no-questions-asked returns within 48 hours of delivery. To initiate a return, please email us at info@oonnat.com with your order number, product name, and contact details, or reach out to us on +91-7042422101 or WhatsApp us.
Items must be unused, unwashed, unaltered, and returned in their original condition with all tags intact. Once the return is received and approved through our quality check, the order value will be issued as OONNAT Store Credit which has no expiry and can be availed at any point, for any
piece on the Ooonat website!

If you experience a size-related issue, please contact us within 7 days of delivery by emailing info@oonnat.com or messaging us on WhatsApp at +91-7042422101, along with your order number and size concern.
We offer size exchanges at no additional cost, and our team will assist you through the process to help ensure the best possible fit.

By keeping production in-house and working closely with skilled artisans, we oversee every step—from fabric selection to final finishing—ensuring every garment meets our standards of comfort and durability.

We are committed to size inclusivity. Our sizes range from XS to 4XL, ensuring
access to all bodies. We also offer customizations. Reach out to us at +91 7042422101.

Every OONNAT piece is made to order, and some designs involve detailed craftsmanship. Please allow 6–7 working days for us to carefully prepare your order. Once dispatched, your order will typically be delivered within 3–5 working days, depending on your location. If you need your order sooner for a special occasion or a specific date, feel free to reach out to us onWhatsApp: +91 7042422101 before placing your order. We'll do our best to accommodate your request whenever possible.

If you need your order sooner, we’ll always try our best to make it happen. You can reach out to us at +91 7042422101 after placing your order (or even before), and we’ll check if we can prioritize your piece or arrange a quicker dispatch.

Since most of our pieces are made in small batches or on order, timelines can vary—but we’ll be happy to help wherever possible.

All Oonnat pieces are designed and crafted in-house. From fabric selection to final stitching, every step happens under our direct supervision to ensure comfort, quality, and thoughtful detailing in each garment.

Our team is always available to help with sizing, fit, or fabric questions. we believe informed choices lead to happier purchases. Reach out to us at +91 7042422101.

Yes! We highly encourage you to choose custom sizing for the best fit. Simply share your body measurements with us, and we'll tailor your garment accordingly—at no additional cost. It's the best way to ensure your OONNAT piece feels as comfortable as it looks.

You can share your measurements or reach out to us on WhatsApp: +91 7042422101, and we'll be happy to guide you through the process.