Shipping policy

Oonnat Shipping & Delivery Policy

At Oonnat, we take great care in packing your order and ensuring it’s dispatched as quickly as possible. We work with reliable courier partners to deliver your products safely and on time, ensuring you have a delightful shopping experience from start to finish.

Processing Time

Standard Processing: Orders are usually processed and shipped within 2–4 business days from the date of purchase.
Peak Periods: During high-volume periods such as sales, festivals, or new launches, processing times may be slightly extended. We appreciate your understanding during these busy times.

Delivery Time

Domestic orders will take 10-12 working days for delivery through standard shipping.
Remote Areas: Deliveries to remote or less accessible locations may take a little longer.

Shipping Charges

Standard Shipping Fee: A flat shipping fee of ₹100 may apply to orders below a specific threshold.
Cash on Delivery (COD): If you opt for Cash on Delivery, an additional charge of ₹100 will be applied to your order.

Order Tracking

After your order is shipped, you’ll receive a tracking link via email or SMS.
You can use this tracking link to follow your package until it reaches your doorstep.

Delays or Issues

We work hard to ensure all orders are delivered on time. However, unforeseen delays may occur due to:

Weather conditions
Courier service delays
Public holidays

If your order experiences a significant delay or if you encounter any issues, please reach out to us at info@oonnat.com, and we’ll assist you promptly.

Shipping Address

Prior to completing your payment for the product(s), you will be prompted to enter your shipping address. It’s important that you provide correct, complete, and accurate information, including any relevant landmarks that might assist with delivery. Oonnat cannot be held responsible for any issues with delivery arising from incorrect or incomplete shipping details provided by the customer.

Frequently asked questions

No. Our pieces are made in limited quantities. This allows us to pay attention to detail, maintain fabric quality, and avoid unnecessary excess.

We offer no-questions-asked returns within 48 hours of delivery. To initiate a return, please email us at info@oonnat.com with your order number, product name, and contact details, or reach out to us on +91-7042422101 or WhatsApp us.
Items must be unused, unwashed, unaltered, and returned in their original condition with all tags intact. Once the return is received and approved through our quality check, the order value will be issued as OONNAT Store Credit which has no expiry and can be availed at any point, for any
piece on the Ooonat website!

If you experience a size-related issue, please contact us within 7 days of delivery by emailing info@oonnat.com or messaging us on WhatsApp at +91-7042422101, along with your order number and size concern.
We offer size exchanges at no additional cost, and our team will assist you through the process to help ensure the best possible fit.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

By keeping production in-house and working closely with skilled artisans, we oversee every step—from fabric selection to final finishing—ensuring every garment meets our standards of comfort and durability.

We are committed to size inclusivity. Our sizes range from XS to 4XL, ensuring
access to all bodies. We also offer customizations. Reach out to us at +91 7042422101.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

If you need your order sooner, we’ll always try our best to make it happen. You can reach out to us at +91 7042422101 after placing your order (or even before), and we’ll check if we can prioritize your piece or arrange a quicker dispatch.

Since most of our pieces are made in small batches or on order, timelines can vary—but we’ll be happy to help wherever possible.

All Oonnat pieces are designed and crafted in-house. From fabric selection to final stitching, every step happens under our direct supervision to ensure comfort, quality, and thoughtful detailing in each garment.

Our team is always available to help with sizing, fit, or fabric questions. we believe informed choices lead to happier purchases. Reach out to us at +91 7042422101.

Yes, we do! Reach out to us on WhatsApp or Instagram for details.

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