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Frequently asked questions
Are Oonnat garments mass produced?
No. Our pieces are made in limited quantities. This allows us to pay attention to detail, maintain fabric quality, and avoid unnecessary excess.
What is the return policy?
We offer no-questions-asked returns within 48 hours of delivery. To initiate a return, please email us at info@oonnat.com with your order number, product name, and contact details, or reach out to us on +91-7042422101 or WhatsApp us. Items must be unused, unwashed, unaltered, and returned in their original condition with all tags intact. Once the return is received and approved through our quality check, the order value will be issued as OONNAT Store Credit, usable anytime on our website.
How can I request a size exchange for my order?
If you experience a size-related issue, please contact us within 7 days of delivery by emailing info@oonnat.com or messaging us on WhatsApp at +91-7042422101, along with your order number and size concern. We offer size exchanges at no additional cost, and our team will assist you through the process to help ensure the best possible fit.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How does Oonnat ensure quality?
By keeping production in-house and working closely with skilled artisans, we oversee every step—from fabric selection to final finishing—ensuring every garment meets our standards of comfort and durability.
What sizes do you offer?
We are committed to size inclusivity. Our sizes range from XS to 4XL, ensuring access to all bodies. We also offer customizations. Reach out to us at +91 7042422101.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
All Oonnat pieces are designed and crafted in-house. From fabric selection to final stitching, every step happens under our direct supervision to ensure comfort, quality, and thoughtful detailing in each garment.
What if I still have doubts before placing the order?
Our team is always available to help with sizing, fit, or fabric questions. we believe informed choices lead to happier purchases. Reach out to us at +91 7042422101.
Do you offer customizations?
Yes, we do! Reach out to us on WhatsApp or Instagram for details.
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